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Frequently Asked Questions

Delivery & Shipping
How long does delivery take?

Orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on your location, but it usually takes between 3 to 7 business days for domestic orders. International orders may take longer.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with tracking information so you can follow your package’s journey.

Do you offer international shipping?

Yes, we ship internationally! Delivery times and rates vary by country, so please check our shipping policy for details.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free standard shipping on orders over a certain amount (please check our Shipping page for the current threshold).

Payment Methods
What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay and Google Pay.

Is it safe to shop on your website?

Absolutely! We use SSL encryption to ensure your payment details are secure. Your personal information is stored safely and never shared with third parties.

Can I use a discount code on my order?

Yes, you can! Just enter your discount code at checkout, and the discount will be applied to your order.

Returns & Exchanges
What is your return policy?

We offer a 30-day return policy for most items. Items must be returned in their original condition (unworn, unwashed, with tags attached). Please visit our Returns page for more details and to start the return process.

How do I return an item?

To return an item, simply log into your account, go to your order history, and follow the instructions for returns. You’ll receive a return label to send back your items.

Can I exchange an item?

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Product Information
How do I know which size to choose?

We provide a detailed size guide on each product page to help you choose the right size. If you’re unsure, feel free to contact our customer support team for assistance.

Are the colors shown on the website accurate?

While we strive to provide accurate images, colors may vary slightly due to screen settings and lighting. If you’re unsure, please contact us for more information.

Customer Support
How can I contact customer service?

You can reach our customer service team via email at [email address] or through our live chat feature available on the website. We aim to respond within 24 hours on business days.

Do you offer gift cards?

Yes, we offer gift cards! You can purchase them directly on our website, and they’re available in various denominations.